Production-reliable AI systems, measured and controlled.
ORION INTELLIGENCE AGENCY
We baseline failure modes, harden workflows, and ship governance-ready controls with measurable KPIs.
Failure-mode map • Governance-ready controls • Measurable outcomes
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What We Do
AI Reliability Engineering for production systems.
Enterprises are shipping LLMs and agents into real workflows—but the model is not the bottleneck anymore. Trust is. OIA is the missing layer that turns AI demos into production systems.
Evaluate
Scoring harness + expert rubrics + failure-mode map. Define what correct looks like and measure it.
Learn more →Harden
Agent workflows, policies, escalation logic, and guardrails. Make AI reliable and consistent.
Learn more →Govern
Risk register, controls, monitoring evidence, and go-live checklist. Ship with confidence and audit-ready artifacts.
Learn more →Why Now
The AI trust gap is widening.
Governance Pressure
NIST AI RMF, ISO 42001, and the EU AI Act are formalizing requirements. Risk teams demand controls; engineering teams need practical systems. We deliver both.
Security is Top Risk
The OWASP Top 10 for LLM Applications shows the attack surface is real. Prompt injection, data leaks, and policy violations are now enterprise-critical risks.
Our Services
Productized offers with fixed scope and measurable outcomes.
AI Reliability Sprint
10 daysBaseline reliability + failure-mode map + action plan. Get a complete picture of where your AI breaks and what to fix first.
- • Reliability baseline (KPIs)
- • Eval rubric + test suite
- • Failure-mode heatmap
- • Prioritized remediation plan
- • Go/no-go checklist
$7,500 – $15,000
Agent Workflow Hardening
3–4 weeksProduction-ready workflow with gates + escalation logic. We redesign your agent to handle edge cases gracefully.
- • Agent instruction system + tool boundaries
- • QA gates (CI + prod monitoring)
- • Escalation policy + human handoff rules
- • Updated eval suite + dashboards
$20,000 – $40,000
Red Team + Governance Pack
2–3 weeksAdversarial resilience + governance evidence. Stress-test your AI and document controls for audit readiness.
- • Adversarial test suite (prompt injection, policy breaks)
- • Risk register + controls mapping
- • Go-live checklist + evidence capture plan
$12,000 – $25,000
AgentOps / ModelOps Retainer
MonthlyOngoing reliability monitoring and drift management. Keep your AI performing as your data and users evolve.
- • Weekly eval runs + drift reporting
- • Monthly exec ROI report
- • Incident response playbook + tuning backlog
$5,000 – $20,000/mo
Implementation Advisory
Paid working sessions to design, de-risk, and blueprint your AI deployment before you build.
Strategic Escalation Layer
Human judgment on demand when AI hits uncertainty, risk, or high-value decisions.
When AI reaches uncertainty or compliance boundaries, Block D activates expert human operators — seamlessly and auditable. AI runs 90%. Humans intervene only when it matters.
- ✓Confidence-based handoffs (rules + thresholds)
- ✓SLA-backed human takeover (voice/chat/workflow)
- ✓Full transcript + audit log + feedback loop
Block D prevents expensive edge-case mistakes by escalating uncertainty to accountable humans — with full audit trails.
Our Process
A reliability-first approach to AI systems.
- Step 1
Measure current performance: success rate, error types, escalation patterns.
- Step 2
Build rubrics, test suites, and evaluator models. Define what good looks like.
- Step 3
Redesign workflows, add guardrails, implement escalation logic.
- Step 4
Continuous eval runs, drift detection, and exec reporting.
Who We Help
Enterprise AI leaders who need reliability.
Shipping AI features that need to work in production. Pilot failing in production or need confidence to ship.
Revenue-critical workflows where AI escalations negate savings. AI increases rework instead of reducing it.
Regulated verticals with audit anxiety. Need AI governance readiness and evidence of controls.
What We Deliver
Measurable outcomes and audit-ready artifacts.
Measurable KPIs
Task success rate, critical error rate, escalation rate, cost per successful task—numbers you can report.
Audit-Ready Artifacts
Risk registers, controls documentation, evidence capture—governance artifacts shipped with every engagement.
Tool-Agnostic
Works with your stack: OpenAI, Anthropic, Azure, Bedrock, or open-source models.
Tools Show the Fire
We install the sprinklers, alarms, and building code.
Observability tools (LangSmith, Langfuse, Phoenix) show you what is happening. OIA makes it reliable. We design the evaluation harnesses, governance controls, and hardening workflows that turn instrumentation into production-grade systems.
Ready to get started?
Let’s map outcomes and the fastest path to measurable wins.